Modibodi® and ModibodiRED® Refund/Return Policy

Modibodi Return Policy  

Please read BEFORE you open your Modibodi Product out of the packaging. 

Modibodi is a personal hygiene product and we have strict guidelines about returning your order.

If you purchase Modibodi or Modibodi RED and it does not fit you can return 1 item which has been opened out of the Modibodi packaging for a refund (Girls Matters will not refund the shipping cost).

If you order multiple items of Modibodi (including swimwear) Girls Matters will not accept returns for Modibodi which has been opened out of the Modibodi packaging, this is for hygiene reasons. You can return only 1 Modibodi product that has been opened out of the packaging (including Swimsuit, Crop Top, Swim bottoms or underwear) for a refund. 

If you buy multiple pairs and want to return the whole order, the only item you will be refunded for is one pair that has been opened out of the Modibodi packaging. You will receive a store credit for the rest of the opened out of the Modibodi packaging order.

If the rest of the order is returned and the items are in the original Modibodi packaging unopened and the packaging is undamaged you can get a full refund. This is so that when you purchase Modibodi or Modibodi RED or Modibodi Swim you are getting brand new unopened product - because no one wants to try on underwear or swimwear that have been worn by anyone else! 

To fulfill the Modibodi Return Policy all returns must be requested via email within 30 days of purchase.  

You are liable for the postage/shipping costs incurred when returning garments. Girls Matters is unable to compensate or reimburse you for these costs. 

Girls Matters recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.   

All returned products (unworn but where the packaging has been opened) are donated to charity to support people in need and to minimise our contribution to landfill. 

All garments* purchased at full price, with a discount code, or during a promotion can be returned for a refund or store credit.

Exchange online is not possible.  

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